Frequently Asked Questions

About Us

Where are you located?

Precision Garage Door Service of Eastern Shore can provide installation and repairs throughout a broad service area. To read reviews and find the phone number of your nearest Precision office, please visit https://www.precisiondooreasternshore.com/locations/.

How long has Precision been in business?

Precision Garage Door Service has been proudly serving your local community since 2002. You can count on us to be here today and long into the future as an experienced local company. We have seen it all and can handle any repair or new door installation.

How do I make an appointment?

Call anytime, day or night at 800.DOOR.REPAIR, and a live person will answer your call and help you schedule an appointment! You can also schedule an appointment online by clicking here, or – during business hours – talking to a live person in the chat at the bottom right corner of your screen.

Can you fix my broken garage door after business hours?

Yes! Precision Garage Door Service has certified technicians available 24/7. Weekend appointments are available at no extra charge from 8am to 6pm. Additional fees may apply outside these hours and on holidays.

Are you licensed, bonded, and insured?

Yes, our company and employees are licensed, bonded, and insured. Many of our technicians also choose to go through IDEA Certification through the prestigious Institute of Door Dealer Education and Accreditation.

Do you charge to come out for a consultation?

New door consultations and estimates are completely FREE. If you’re in need of a repair for your existing door, there is a labor fee ($75) for the service visit. If the repair work is performed by Precision, the fee is waived.

How long does a typical garage door repair take?

Repair time depends on your specific needs. A trained technician from Precision can provide you with an on-site assessment to determine the time needed to make your repairs. We also provide short appointment time windows so you don’t have to wait all day for our technician to arrive, and you’ll be kept informed of their arrival time.

Will I have to wait for parts?

Since our technicians drive what they call a “warehouse on wheels,” they typically have what they need to perform your repair on the spot. In most cases, your garage door will be repaired during that first visit.

Are your employees drug and background checked?

Yes! Our employees are subjected to background checks and drug screenings before they are hired. Precision technicians are also full-time employees, never contractors. You can rest assured that Precision technicians who work on your garage are the best of the best.

Are your technicians subcontractors?

Our technicians are full-time employees of Precision Garage Door Service and are rigorously trained to meet our high standards of service. We never use contractors for garage door repairs and installations. You can expect your garage door to be done right and for all our work to be backed by the industry’s leading warranty, The Precision Promise.

Will your technicians clean up after themselves?

Yes! You can expect our highly-trained technicians to be uniformed, respectful, professional, and take care of you and your property. They will keep things tidy and clean up after their work is done (and haul away old parts and doors), leaving your home, garage, and property in the same condition as when they arrived.

Do you offer service on the weekends for no extra charge?

Yes, we do! We offer anytime repairs 24/7 for when you experience garage door emergencies. Weekend appointments are available at no extra charge from 8am to 6pm. Additional fees may apply outside these hours and on holidays. Just call your local Precision Garage Door Service to make an appointment. All calls are answered 24/7 by a live person!

Can you service my garage door today?

Yes! We offer same-day emergency repair service 24/7 on weekends, nights, and holidays. Your call will be answered by a live person, any time of the day or night. Weekend appointments are available at no extra charge from 8am to 6pm. Additional fees may apply outside these hours and on holidays. Please call us to schedule your emergency appointment.

How quickly can you respond to a garage door emergency?

We can respond the same day, usually within a few hours! Your calls will be answered 24/7. Call now to schedule an emergency repair appointment. Weekend appointments are available at no extra charge from 8am to 6pm. Additional fees may apply outside these hours and on holidays.

Services

Does Precision service entry doors?

No, we do not service entry doors. Precision specializes exclusively in garage door systems and provides installation, service and repair of garage doors and openers.

Does Precision replace garage door panels?

Our trained technicians will assess the damage to your door on-site to determine if the panel can simply be replaced. However, if multiple sections have been damaged, it may be more cost-efficient to replace the entire garage door.

What types of repairs can Precision do?

Our trained technicians can diagnose the problem with your garage door and perform a repair or replacement to get it working properly again. Some common parts that need repair or replacement include springs, panels, openers, sensors, and seals.

How much does a garage door repair cost?

Costs will vary depending on what your specific needs are. A trained Precision technician can provide you with an on-site assessment to determine the cost of addressing your specific repair.

Does Precision service commercial garage doors?

Precision specializes in residential garage door service and repairs only. We offer new door installation, same-day repair service (including evenings and weekends at no additional cost), emergency repair service, and more.

Doors & Operators (Openers)

What type of doors does Precision offer?

Our American-made doors are produced from the highest quality materials, providing you with greater security, better insulation, and the latest technology. With the guidance of our door design experts, Precision can help bring your beautiful new garage door to life. We offer countless designs, styles, and hundreds of color options so you can custom design the door of your dreams. Check out Precision’s showcase of doors here.

What kinds of openers does Precision offer?

At Precision, we only offer the highest quality American-made openers, and our work is backed by the best warranty in the business – The Precision Promise. We are an Authorized LiftMaster® and Genie dealer.

How much does a new garage door cost?

We offer a variety of doors to fit any budget, but the cost of a new door will vary depending on the size, type, and style you choose when you customize the door for your home. With the guidance of our expert consultants, Precision can provide you with the costs associated with bringing your beautiful new garage door to reality and adding security, protection, and curb appeal to your home. We offer financing if you need a new door but are struggling with the costs. Learn more here.

How much does a new opener cost?

The cost of a new garage door opener will vary depending on the size of your door and the type of opener you purchase. A trained Precision technician can provide you with an on-site assessment to determine the cost of a new opener. We do offer financing if you are struggling with the costs. Learn more here.

What are the standard garage door sizes (for one- and two-car garages)?

Standard garage door sizes vary in length by style and manufacturer. For more information about garage door sizes, click here or contact your local Precision Garage Door Service company.

How do you program a garage door opener?

Click here to find step-by-step instructions to help you reset or reprogram your garage door opener.

How do you change the battery in a garage door opener?

Garage door remote controls all follow the same basic instructions regarding replacing batteries. You’ll need to open your case (there may be screws to remove first), then remove the old battery. Insert the replacement battery positive side up (+) and replace the cover. Be sure to also replace any screws you may have removed.

Do garage door sensors go bad?

Yes, garage door sensors are subject to wear and tear just like any other element of your garage door system. For troubleshooting steps, click here.

What does a blinking garage light mean?

Your garage door opener is programmed with self-diagnostic capabilities, and the flashing light indicates a problem. Click here to learn what each flashing light indicates.

What do I do if my garage door opener doesn’t work?

You can easily troubleshoot most garage door opener issues. Click here for some troubleshooting problems and solutions.

How can I manually open my garage door?

To learn how to manually open your garage door, click on the link here and follow the steps.

Springs & Seals

How much are springs?

Is it possible to replace a garage door seal?

This is an easy fix that will help keep unwanted guests out of the garage and help lower your energy bills. To learn how to replace a garage door seal, click here. If you still need help, Precision Garage Door Service is here to help you.

Payment & Warranty

What payment methods do you accept?

Precision accepts cash and all major credit cards. Payments can also be taken via phone or completed online.

Do you offer financing options?

We offer zero down financing with no interest options on all garage doors and repairs. Precision offers financing through GreenSky, a loan program dedicated to helping you create the home of your dreams. Learn more about available financing here, or contact Precision or talk to your technician for more information.

Do you offer a warranty?

Precision offers the garage door industry’s leading warranty, The Precision Promise, covering all our technicians’ workmanship for up to 5 years. The length of warranty varies based on the type of service chosen by the customer, but it provides all of our customers with peace of mind. To learn more about The Precision Promise, click on the link here.

Pricing

How much does a garage door repair cost?

If you’re in need of a repair for your existing door, there is a labor fee ($75) for the service visit. If the repair work is performed by Precision, the fee is waived. Actual repair costs will vary depending on what your specific needs are. A trained Precision technician can conduct an on-site assessment to determine the actual cost of addressing your specific repair.

How much does a new garage door cost?

We offer a variety of doors to fit any budget, but the cost of a new door will vary depending on the size, type, and style you choose when you customize the door for your home. With the guidance of our expert consultants, Precision can provide you with the costs associated with bringing your beautiful new garage door to reality and adding security, protection, and curb appeal to your home. We offer financing if you need a new door but are struggling with the costs. Learn more here.

How much are springs?

The cost to repair or replace springs will vary depending on what your specific needs are. If you’re in need of a repair or new springs, there is a labor fee ($75) for the service visit. If the work is performed by Precision, the fee is waived. A trained Precision technician can conduct an on-site assessment and determine the actual cost to address your spring repair or replacement.

Does Precision offer military, first responder or senior discounts?

Yes, at Precision, we pride ourselves on offering affordable options across the board, but if you’re a member of the military, a first responder, or a senior citizen, simply mention it to your technician to apply a discount.

Does a new garage door add value to a home?

A new garage door improves the look of your home and adds instant curb appeal, but it also can add value when it comes time to sell. Garage door replacements consistently rank in the top remodeling projects that actually enable you to recoup most of your investment. According to the Remodeling Magazine Cost vs. Value Report by Zonda, you can recoup nearly the entire cost of your new garage door when you sell your home.